How can we help?

Open the pin or the conversation, tap the ⋯ button, and choose Report. The pin is hidden for you right away, and we review every report within 24 hours. You can also tap Block so you never see that person’s pins or messages again.

Open Settings in the app and tap Delete My Data. It removes your pins, messages, and encryption key from iCloud and erases the app’s data on your phone. Deleting the app alone doesn’t remove what you’ve shared.

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions. For refunds, visit reportaproblem.apple.com.

LostLink shares pins through iCloud. Make sure you’re signed in to iCloud in the Settings app, and that LostLink is allowed to use iCloud. Pins you drop while offline are shared as soon as you’re back online.

In the Settings app, open Notifications, then LostLink, and turn on Allow Notifications. In the app, check Settings → Alerts.

Ask the person to describe something only the owner would know before you hand anything over, and meet in a busy public place. If you ever feel unsafe, contact local authorities first.